Responsibilities:

• Spearheaded the global administration and viability of the SAP Business Objects XI4.2 platform, serving as the primary Subject Matter Expert for international teams, ensuring high-uptime data access for mission-critical operations.
• Managed tenant-level and capacity-level Power BI settings, created Premium Capacity workspaces, and meticulously governed permissions to ensure secure, efficient, and compliant data access across the organization.
• Optimized Power BI environment by troubleshooting permission and gateway issues, monitoring capacity usage, and developing usage monitoring dashboards to maximize resource allocation.
• Drove performance improvements by extracting Power BI asset metadata and optimizing complex reports/dashboards using DAX Studio and Tabular Editor, directly enhancing data governance and analytic speed.
• Proactively monitored BI system logs (BO Servers, CMC, Tomcat) to preemptively identify and resolve issues, consistently achieving high system uptime and preventing critical downtime.

Responsibilities:

• Led and mentored a team of 5 reporting analysts responsible for monitoring critical in-house scheduling software and operational performance metrics.
• Provided expert second-level technical support, leading primary and secondary troubleshooting of ETLs and reports, ensuring adherence to Service Level Agreements (SLAs).
• Proposed and implemented system and workflow enhancements to the in-house scheduler software, resulting in measurable improvements to team and operational efficiency.

Responsibilities:

• Proactively monitors in-house scheduler software, resolving issues promptly to minimize operational disruptions.
• Conducts initial troubleshooting, escalating complex issues to the appropriate teams or personnel.
• Diligently documents verified solutions in the knowledge management system to enhance team efficiency and knowledge sharing.
• Meticulously reviews contractual obligations and deliverables to ensure accuracy and client satisfaction.